Who We Are

The website www.deltacuisine.com is operated by:

Legal company name

[LEGAL COMPANY NAME]

Trading name

Delta Cuisine

Registered address

[REGISTERED OFFICE ADDRESS]

Country

Tunisia

Privacy email

[PRIVACY EMAIL]

For the purposes of applicable personal data protection legislation, Delta Cuisine acts as the data controller for personal information collected through this website.

Scope of This Privacy Policy

This Privacy Policy applies when you:

• visit or browse our website;
• submit a contact form;
• request an appointment with a Delta Cuisine consultant;
• request information about our kitchens, dressing rooms, products or services;
• contact one of our showrooms or representatives;
• create or request access to a professional account;
• download a catalogue or another document;
• communicate with us by email, telephone or social media;
• otherwise provide personal information voluntarily.

This Policy does not apply to third-party websites, platforms or services accessible through links on our website.

Personal Data We Collect

Contact and identification information

• first and last name;
• email address;
• telephone number;
• country, city or region;
• preferred showroom;
• company name or professional activity, when relevant.

Information relating to your request or project

• the content of your message;
• the type of product or service you are interested in;
• information about your kitchen, dressing room or interior project;
• your preferred appointment date, time or location;
• plans, measurements, images or files you choose to provide;
• communications with our consultants, showrooms or customer service.

Technical and usage information

When you visit the website, technical information may be collected automatically, including:

• Internet Protocol address;
• browser type and version;
• device type and operating system;
• language and approximate geographic location;
• pages visited and actions performed;
• date, time and duration of visits;
• referring website;
• technical logs, security events and error information.

Cookies and similar technologies

The website may use cookies or similar technologies to operate correctly, maintain security, remember preferences and understand how the website is used.

Non-essential analytics, advertising or social-media cookies will only be used where permitted by applicable law and, where required, after obtaining your consent. Details of active cookies should be presented through the website's cookie settings or a separate Cookie Policy.

How We Collect Personal Data

We may collect personal data:

• directly from you when you complete a form or contact us;
• during exchanges with our consultants, showrooms or customer service;
• automatically through website technologies, server logs and cookies;
• from social-media platforms when you interact with an official Delta Cuisine account;
• from professional partners or service providers, where legally permitted.

Why We Use Your Personal Data

Responding to enquiries

We use your information to respond to questions, provide requested information, direct your request to the appropriate team and follow up with you.

Managing appointments

We use your information to arrange, confirm or modify appointments, assign a consultant and prepare for discussions concerning your project.

Preparing commercial proposals

Where requested, we may use your information to understand your needs, prepare designs or quotations and provide information concerning availability, delivery or installation.

Managing professional accounts and catalogues

We may process information to review professional access requests, manage accounts and provide catalogues, technical resources or business information.

Improving and securing the website

Technical information may be used to maintain the website, identify errors, protect it against misuse and improve navigation, content and performance.

Marketing communications

Where legally permitted, we may send product news, catalogue updates, event announcements or promotional information. Where consent is required, messages will only be sent after obtaining your consent. You may unsubscribe at any time.

Legal and administrative obligations

We may process or retain information to comply with legal, accounting or regulatory obligations, respond to lawful requests, protect our rights or establish, exercise or defend legal claims.

Legal Bases for Processing

Depending on the situation and applicable legislation, we process personal data on one or more of these bases:

• Your consent, for optional marketing or non-essential cookies;
• Pre-contractual measures, when you request an appointment, quotation or information;
• Performance of a contract, when processing is necessary to provide ordered products or services;
• Legitimate interests, such as responding to requests, improving services and protecting the website;
• Legal obligations, where processing or retention is required by law.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out before consent was withdrawn.

Required and Optional Information

Fields marked as mandatory must be completed so that we can process your request. Without this information, Delta Cuisine may be unable to respond, arrange an appointment, prepare a quotation or provide the requested service.

Optional information is provided voluntarily and used only where relevant to your request.

Who May Receive Your Personal Data

Personal information may be accessed only by persons who need it for the purposes described in this Policy, including:

• authorised Delta Cuisine employees;
• customer service, marketing and sales teams;
• consultants and sales representatives;
• the showroom concerned by your request;
• affiliated companies or branches involved in your project;
• website hosting and maintenance providers;
• email, communication and appointment-management providers;
• IT, cybersecurity and cloud service providers;
• professional advisers, auditors or legal representatives;
• public authorities where disclosure is legally required.

Delta Cuisine does not sell or rent personal information to third parties.

International Data Transfers

Delta Cuisine operates and communicates with showrooms, teams, providers and business partners that may be located in different countries.

Personal information may therefore be processed in Tunisia or transferred to another country when necessary to respond to your request or provide a requested service. Where the law requires specific safeguards, appropriate contractual, organisational and security measures will be used.

Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected.

Cookie information is retained according to the duration shown in the website's cookie settings. Data connected to a dispute may be retained until the dispute and applicable limitation periods have ended.

Data Security

Delta Cuisine implements reasonable technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, destruction, unlawful disclosure and misuse.

Measures may include access controls, password protection, secure hosting, software updates, backups, confidentiality obligations and restricted access.

No online transmission or storage system can be guaranteed to be completely secure. Users should avoid sending unnecessary or highly sensitive information through standard website forms.

Your Rights

Subject to applicable law and its limitations, you may have the right to:

• obtain confirmation as to whether we process your personal data;
• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• object to certain processing activities;
• request restriction of processing;
• withdraw consent at any time;
• request a portable copy of certain information, where applicable;
• object to direct marketing communications;
• submit a complaint to the competent data-protection authority.

In Tunisia, you may also contact the competent national personal-data protection authority, the Instance Nationale de Protection des Données Personnelles, where applicable.

Social Media and External Links

Our website may contain links to social-media platforms and third-party websites. When you follow these links or interact with external content, the relevant third party may collect information under its own privacy policy.

Delta Cuisine does not control the privacy practices, cookies or content of third-party services. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

This website and Delta Cuisine's commercial services are not specifically directed at children. We do not knowingly collect children's personal data without the involvement or authorisation of a parent or legal guardian where such authorisation is required.

Contact us if you believe a child has provided personal data without appropriate authorisation.

Automated Decision-Making

Delta Cuisine does not intend to make decisions producing legal or similarly significant effects based solely on automated processing through this website. If this practice changes, this Policy will be updated as required.

Changes to This Privacy Policy

Delta Cuisine may update this Policy to reflect changes to the website, services, providers, processing activities or applicable requirements.

The updated version will be published on this page with a revised “Last updated” date. Significant changes may also be communicated through an appropriate website notice.